:root{--color-primary:#511bbd;--agent-card-badge-color:#511bbd;--data-range-filter-color:#511bbd;--color-bg-card:#fff;--color-bg-page:#fff;--color-text-primary:#122d4e;--color-text-muted:#8c8c8c;--color-text-backnav:rgba(18,45,78,.6);--color-border-card:rgba(0,0,0,.06);--color-border-head:#e8e8e8;--color-border-filter:#e9edf0;--color-border-pipe:#ddd;--color-border-dropdown:#f1e0e0;--color-icon-muted:#b5bdc1;--color-icon-selected:#4bb5f7;--shadow-card:0 1px 3px rgba(0,0,0,.08);--shadow-dropdown:4px 3px 12px rgba(0,0,0,.03)}body{font-feature-settings:"tnum";background-color:#fff;color:rgba(0,0,0,.85);font-size:14px;font-variant:tabular-nums;line-height:1.5715;margin:0;padding:16px}*{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color Emoji!important}.ui-card.ui-analytics{background:var(--color-bg-card);border:1px solid var(--color-border-card);border-radius:8px;box-shadow:var(--shadow-card);overflow:hidden}.ui-card.ui-analytics .ui-analytics-head{border-bottom:.5px solid var(--color-border-head);color:var(--color-text-primary);font-size:14px;font-weight:500;margin-bottom:0;padding-bottom:8px}.ui-card.ui-analytics .ant-card-body{padding:12px 16px}.agent-monitoring-no-data{color:var(--color-text-muted);font-size:14px;min-height:200px}.agent-monitoring-no-data,.ui-explore-title{align-items:center;display:flex;justify-content:center}.ui-explore-title{background:var(--color-bg-card);border:1px solid var(--color-border-filter);border-radius:19px;color:var(--color-text-primary);font-size:22px;height:40px;max-width:480px;padding:4px 11px}.ui-explore-title.mini{height:auto}.ui-explore-title.ui-right{text-align:left}.ui-explore-title .ui-calendar-icon{color:var(--color-icon-muted);font-size:18px}.ui-explore-title.optimized{width:220px}.ui-explore-title.optimized .ui-calendar-text{display:none}.ui-explore-title.kanban-view-range{width:250px}.ui-explore-title.ui-customDWM{width:150px}.ui-explore-title.show{transition:all .5s ease;width:auto}.ui-explore-title.show .ui-calendar-text{display:flex}.ui-explore-title .explore-more{color:var(--data-range-filter-color);font-size:10px}.ui-explore-title .small{cursor:pointer;font-size:16px}.ui-explore-title span{display:inline-block}.ui-explore-title span.mini{display:block;font-size:10px}.ui-explore-title span.backnav.anticon{left:-20px;position:absolute;top:10px}.ui-explore-title span.backnav.anticon svg{color:var(--color-text-backnav);height:15px;width:12px}.ui-explore-title .ui-calendar-text,.ui-explore-title .ui-calendar-text .ant-picker-input>input{font-size:11px;font-weight:500;line-height:15px;text-align:center}.ui-explore-title .ui-calendar-text{margin-left:20px}.ui-explore-title .ui-calendar-text .ant-picker.ant-picker-range{width:200px}.ui-explore-title .ui-calendar-text .ant-picker.ant-picker-range .ant-picker-separator .anticon.anticon-swap-right{display:none}.ui-explore-title .ui-calendar-text .ant-picker.ant-picker-range .ant-picker-separator:before{content:"-"}.ui-explore-title .ui-calendar-text .ant-picker.ant-picker-range .ant-picker-suffix{left:-20px;position:absolute;top:2px}.ui-explore-title .ui-calendar-text .ant-picker.ant-picker-range .ant-picker-clear{display:none}.ui-explore-title .ui-filter-list{font-size:11px;line-height:30px;position:relative}.ui-explore-title .ui-filter-list .ui-filter-item{cursor:pointer;height:30px;margin:0 2px;text-align:center;width:30px}.ui-explore-title .ui-filter-list .ui-filter-item.ui-filter-view{color:var(--color-primary);font-size:15px;vertical-align:bottom}.ui-explore-title .ui-filter-list .ui-filter-item.ui-selected{background-color:var(--color-primary);border-radius:100%;color:var(--color-bg-card)}.ui-explore-title .ui-filter-list .ui-filter-item.ui-time-selected{background-color:var(--color-bg-card);border:1px solid var(--agent-card-badge-color)!important;border-radius:100%;color:var(--agent-card-badge-color)!important}.ui-explore-title .ui-filter-list .ui-filter-item.ui-time-disabled{background-color:var(--color-bg-card);border:1px solid var(--color-text-muted);border-radius:100%;color:var(--color-text-muted);cursor:default}.ui-explore-title .ui-filter-list .date-pipe{color:var(--color-border-pipe);padding:0 7px}.ui-explore-title .ui-filter-list .fix-label-space{min-width:98px;text-align:center}.ui-explore-title .ui-filter-list .display-name{cursor:pointer}.ui-explore-title .ui-filter-list .display-name .anticon{color:var(--color-icon-muted);font-size:12px;margin:0 3px 0 2px}.ui-explore-title .ui-filter-list .display-name .anticon.anticon-check-circle{color:var(--color-primary)}.ui-explore-title .ui-filter-list .timedimension-date-range-dropdown{background:var(--color-bg-card);border:1px solid var(--agent-card-badge-color)!important;border-radius:5px;box-shadow:var(--shadow-dropdown);left:-5px;min-width:45px;overflow-y:auto;position:absolute;text-align:center;top:36px;z-index:4}.ui-explore-title .ui-filter-list .timedimension-date-range-dropdown .filter-label{border-bottom:1px solid var(--color-border-dropdown);cursor:pointer;margin:0 5px;padding:5px 0}.ui-explore-title .ui-filter-list .timedimension-date-range-dropdown .selected-label{background-color:var(--color-bg-card);color:var(--agent-card-badge-color)!important}.ui-explore-title .ui-filter-list .first-date-range-dropdown{background:var(--color-bg-card);border:1px solid var(--agent-card-badge-color);border-radius:5px;box-shadow:var(--shadow-dropdown);left:-5px;min-width:45px;overflow-y:auto;position:absolute;text-align:center;top:36px;z-index:4}.ui-explore-title .ui-filter-list .first-date-range-dropdown .filter-label{border-bottom:1px solid var(--color-border-dropdown);margin:0 5px;padding:5px 0}.ui-explore-title .ui-filter-list .first-date-range-dropdown .selected-label{background-color:var(--data-range-filter-color);border-radius:100%;color:var(--color-bg-card)}.ui-explore-title .ui-filter-list .date-range-dropdown{background:var(--color-bg-card);border:1px solid var(--agent-card-badge-color)!important;border-radius:5px;box-shadow:var(--shadow-dropdown);height:auto;left:42px;max-height:215px;max-width:150px;min-width:125px;overflow-y:auto;position:absolute;top:36px;width:auto;z-index:4}.ui-explore-title .ui-filter-list .date-range-dropdown .filter-label{border-bottom:1px solid var(--color-border-dropdown);cursor:pointer;margin:0;padding:0 12px}.ui-explore-title .ui-filter-list .date-range-dropdown .selected-label{background-color:var(--data-range-filter-color);color:var(--color-bg-card)}.ui-explore-title .ui-filter-list .date-range-dropdown .selected-label span{border-bottom:none!important}.ui-explore-title .ui-filter-list .input-filter-label{border-radius:3px;font-size:11px;margin:0 2px 0 3px;width:28px}.ui-explore-title .ui-filter-list .input-filter-label input{border-radius:3px;height:18px;padding:0 5px;text-align:center}.ui-explore-title .ui-toggle-btn{color:var(--color-icon-muted);font-size:18px;height:40px;line-height:44px;padding:0 6px;width:40px}.ui-explore-title .ui-toggle-btn.selected{color:var(--color-icon-selected);transform:rotate(90deg)}.ui-explore-title .ui-toggle-btn-edit{color:var(--color-icon-muted);font-size:18px;height:40px;line-height:44px;padding:0 6px;width:40px}.ui-explore-title .ui-toggle-btn-edit.selected{color:var(--color-icon-selected);transform:rotate(90deg)}.ui-explore-title.ui-sm{height:30px;padding:0 8px!important}.ui-explore-title.ui-sm .ui-filter-list{line-height:24px}.ui-explore-title.ui-sm .ui-filter-list .ui-filter-item{height:24px;width:24px}.ant-badge .ant-badge-count{border:1px solid #e62700;font-size:10px!important;max-width:105px;min-width:82px;overflow:hidden;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap}.badge-color .ant-badge-count{border-color:unset;color:#fff}.bold{font-weight:700}.ant-spin-spinning{left:50%;position:absolute;top:50%;z-index:1095}.ant-badge.header .ant-badge-count{border-radius:22px;font-size:14px!important;font-weight:500;height:36px;line-height:36px;margin:10px 0;min-width:140px}.badge-header.small{min-height:50px}.badge-header.small .ant-badge-count{font-size:12px!important;height:30px;line-height:30px;margin-right:10px;min-width:110px}.popup-badge .ant-badge-count{min-width:-moz-fit-content;min-width:fit-content}.cont-badge .ant-badge-count{max-width:-moz-fit-content;max-width:fit-content}@media(max-width:1400px){.cont-badge .ant-badge-count{max-width:160px}}.internalstate-badge-tooltip .ant-tooltip-inner{min-width:150px;padding:5px!important}.loops-card-wrapper .ant-pagination-item,.loops-card-wrapper .ant-pagination-jump-next,.loops-card-wrapper .ant-pagination-jump-prev,.loops-card-wrapper .ant-pagination-options,.loops-explore-table .ant-pagination-item,.loops-explore-table .ant-pagination-jump-next,.loops-explore-table .ant-pagination-jump-prev,.loops-explore-table .ant-pagination-options{display:none}.small-text{font-size:10px}.gray{color:#919da9}.enum-badge{border-radius:10px;box-shadow:0 0 0 1px #fff;font-size:10px;line-height:12px;margin:0 4px;max-width:105px;min-width:82px;overflow:hidden;text-align:center;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap}.manage-topics-drill-table .ant-table-tbody tr{background:#fff;border-bottom:2px solid #eee;position:relative}.manage-topics-drill-table .ant-table-tbody tr td{padding:8px!important}.manage-topics-drill-table .ant-table-tbody tr td span{word-break:break-word}.manage-topics-drill-table .ant-table-tbody tr:before{z-index:3}.manage-topics-drill-table .ant-table{color:#122d4e;font-size:12px!important;font-weight:400}.manage-topics-drill-table .ant-table table{border-collapse:collapse!important}.manage-topics-drill-table .ant-table .ant-table-tbody:focus-visible{outline:none}.manage-topics-drill-table .ant-table .ant-table-thead{text-transform:uppercase}.manage-topics-drill-table .ant-table .ant-table-thead th{background-color:#f7f8fa!important}.manage-topics-drill-table .ant-table .ant-table-row.rowsplitter{background:#f7f8fa;height:0}.manage-topics-drill-table .ant-table .ant-table-row.rowsplitter td{background:transparent}.manage-topics-drill-table .ant-table .ant-table-row.rowsplitter td:first-child:before{background:transparent;display:none}.manage-topics-drill-table .ant-table .ant-table-row,.manage-topics-drill-table .ant-table .ant-table-thead tr{height:55px}.manage-topics-drill-table .ant-table .ant-table-row td:first-child:before,.manage-topics-drill-table .ant-table .ant-table-thead tr td:first-child:before{background:#511bbd;content:" ";display:inline-block;height:100%;left:1px;position:absolute;top:0;width:2px}.in-grid.ant-tooltip .ant-tooltip-inner{background-color:#fff!important;border-top:4px solid var(--color-primary-60);color:#000}.in-grid.ant-tooltip .ant-tooltip-inner strong{font-weight:700}.grid-col-menu{box-shadow:0 3px 6px -4px rgba(0,0,0,.12),0 6px 16px 0 rgba(0,0,0,.08),0 9px 28px 8px rgba(0,0,0,.05)}.grid-col-menu li{height:auto!important;line-height:30px!important;margin:0!important;min-height:30px;padding:0 6px!important}.loops-explore-table{min-height:38vh}.loops-explore-table.compact .ant-table .ant-table-thead th{background-color:transparent!important}.loops-explore-table .ant-table-filter-trigger{position:static!important}.loops-explore-table .ant-table-filter-column{height:38px}.loops-explore-table .ant-table-tbody .ant-table-measure-row td{height:0!important;padding:0!important}.loops-explore-table .ant-table-thead>tr>th:not(:last-child):not(.ant-table-selection-column):not(.ant-table-row-expand-icon-cell):not([colspan]):before{display:none}.loops-explore-table tr td:first-child{border-right:1px solid #eee}.loops-explore-table tr .col-spacer{flex:1;visibility:hidden}.loops-explore-table tr .th-title{font-size:13px}.loops-explore-table tr .in-row-kpi{display:flex;font-size:12px;left:8px;position:absolute;top:32px;z-index:1}.loops-explore-table tr .in-row-kpi .kpi{flex:1}.loops-explore-table tr .in-row-kpi .icon{align-items:center;display:flex;font-size:12px}.loops-explore-table tr td.ant-table-cell-row-hover{background:#f4f4f4!important;position:relative}.loops-explore-table tr td.ant-table-cell-row-hover .expand-icon{display:block!important}.loops-explore-table tr td.ant-table-cell-row-hover:not(:first-child):before{background:#fff!important;bottom:0;content:" ";display:inline-block;left:0;position:absolute;top:0;width:2px}.loops-explore-table tr td{overflow:hidden;overflow-wrap:break-word;text-overflow:ellipsis;white-space:nowrap}.loops-explore-table tr td .center{display:flex;justify-content:center}.loops-explore-table tr td .left{align-items:center;display:flex}.loops-explore-table tr td .left *{align-items:center}.loops-explore-table .ant-table-tbody tr{background:#fff;border-bottom:2px solid #eee;position:relative}.loops-explore-table .ant-table-tbody tr td{padding:8px!important}.loops-explore-table .ant-table-tbody tr:before{z-index:3}.loops-explore-table #rs_tb{width:100%!important}.loops-explore-table .hideColumn{display:none}.loops-explore-table #settingsTeams .ant-pagination.mini{position:inherit;right:50px;top:-50px;z-index:1}.loops-explore-table .ant-pagination.mini{position:absolute;right:50px;top:-50px;z-index:1}.loops-explore-table #scores-view .ant-pagination.mini{position:inherit;right:50px;top:-50px;z-index:1}.loops-explore-table .ant-table{color:#122d4e;font-size:12px!important;font-weight:400}.loops-explore-table .ant-table table{border-collapse:collapse!important}.loops-explore-table .ant-table .ant-table-tbody:focus-visible{outline:none}.loops-explore-table .ant-table .ant-table-thead{text-transform:uppercase}.loops-explore-table .ant-table .ant-table-thead .ant-table-filter-trigger{color:#222;cursor:unset;margin-right:0;margin-top:-16px}.loops-explore-table .ant-table .ant-table-thead th{background-color:#e9ecf0;border-right:1px solid #e1e1e1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.loops-explore-table .ant-table .ant-table-thead.compact th{background-color:transparent!important}.loops-explore-table .ant-table .ant-table-thead th.agent{background:rgba(145,157,169,.2)!important}.loops-explore-table .ant-table .ant-table-thead th.customer{background:var(--score-panel-color)!important}.loops-explore-table .ant-table .ant-table-thead th.escalated{background:hsla(46,69%,80%,.541)!important}.loops-explore-table .ant-table .ant-table-thead th.alert{background:rgba(190,193,221,.388)!important}.loops-explore-table .ant-table .ant-table-row.rowsplitter{background:#f7f8fa;height:0}.loops-explore-table .ant-table .ant-table-row.rowsplitter td{background:transparent}.loops-explore-table .ant-table .ant-table-row.rowsplitter td:first-child:before{background:transparent;display:none}.loops-explore-table .ant-table .ant-table-row.rowsplitter .ant-table-cell-row-hover{background-color:transparent!important}.loops-explore-table .ant-table .ant-table-row.rowsplitter .ant-table-cell-row-hover:not(:first-child):before{background:transparent!important}.loops-explore-table .ant-table .ant-table-row,.loops-explore-table .ant-table .ant-table-thead tr{height:40px}.loops-explore-table .ant-table .ant-table-row td:first-child:before,.loops-explore-table .ant-table .ant-table-thead tr td:first-child:before{background:var(--tools-grid-left-color);content:" ";display:inline-block;height:100%;left:1px;position:absolute;top:0;width:2px}.loops-explore-table .ant-table .ant-table-row td .img-id,.loops-explore-table .ant-table .ant-table-thead tr td .img-id{align-items:center;display:flex;flex-wrap:wrap}.loops-explore-table .ant-table .ant-table-row td .img-id .expand-icon,.loops-explore-table .ant-table .ant-table-thead tr td .img-id .expand-icon{cursor:pointer;display:none;position:absolute;right:8px;top:12px}.loops-explore-table .ant-table .ant-table-row td .img-id a,.loops-explore-table .ant-table .ant-table-thead tr td .img-id a{max-width:70%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.loops-explore-table .ant-table .ant-table-row td .img-id .idLink,.loops-explore-table .ant-table .ant-table-thead tr td .img-id .idLink{display:inline-block;line-height:26;width:100px}.loops-explore-table .ant-table .ant-table-row td .img-id .integration-name,.loops-explore-table .ant-table .ant-table-thead tr td .img-id .integration-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.loops-explore-table .ant-table .ant-table-row td .img-icon,.loops-explore-table .ant-table .ant-table-thead tr td .img-icon{align-items:center;background:#f3f3f3;border-radius:50%;display:flex;height:26px;justify-content:center;line-height:26px;margin-right:6px;width:26px}.loops-explore-table .ant-table .ant-table-row td .img-icon img,.loops-explore-table .ant-table .ant-table-thead tr td .img-icon img{width:16px}.loops-explore-table .ant-table .ant-table-row td .img-icon.margin-left,.loops-explore-table .ant-table .ant-table-thead tr td .img-icon.margin-left{margin-left:16px}.loops-explore-table .ant-table .ant-table-row td .image-icon,.loops-explore-table .ant-table .ant-table-thead tr td .image-icon{align-items:center;background:#f3f3f3;border-radius:50%;display:flex;flex:0 0 21px;height:21px;justify-content:center;margin-right:6px;max-width:21px;width:21px}.loops-explore-table .ant-table .ant-table-container table>thead>tr:first-child th:first-child,.loops-explore-table .ant-table .ant-table-container table>thead>tr:first-child th:last-child{border-radius:0!important}.loops-explore-table .ant-table-expanded-row.ant-table-expanded-row-level-1 td:first-child:before{display:none}.loops-explore-table .ant-table-cell.ant-table-row-expand-icon-cell{width:5px!important}.loops-explore-table .ant-pagination.mini .ant-pagination-next,.loops-explore-table .ant-pagination.mini .ant-pagination-prev{min-width:34px!important}.loops-explore-table .stats{align-items:center;display:flex;flex-direction:row;justify-content:center;text-transform:uppercase}.loops-explore-table .stats .anticon svg{cursor:unset}.loops-explore-table .stats .cell-info-icon{color:#ccc;position:absolute;right:6px;top:0}.loops-explore-table .stats .ant-statistic{margin-top:-1px}.loops-explore-table .stats .ant-statistic .ant-statistic-content{font-size:14px}.loops-explore-table .stats .ant-statistic .ant-statistic-content-suffix,.loops-explore-table .stats .ant-statistic .ant-statistic-content-value{font-size:10px}.loops-explore-table .stats .ant-statistic .ant-statistic-content-prefix{font-size:16px}.loops-explore-table .trends-container{display:flex}.loops-explore-table .trends-container .metric{margin:0 15px}.loops-explore-table .metric{align-items:center;display:flex;justify-content:center}.loops-explore-table .metric span{background-color:#eee;border-radius:50%;color:rgba(0,0,0,.85);height:28px;line-height:28px;text-align:center;width:28px}.loops-explore-table .metric span.medium{background-color:#f5b99c}.loops-explore-table .metric span.low{background-color:#89e9d4}.loops-explore-table .metric span.high{background-color:#ef9e9b}.loops-explore-table a{color:var(--link-color-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.loops-explore-table .stats>div{align-items:center;padding:0 5px}.loops-explore-table .anticon-more,.loops-explore-table .stats>div{display:flex;justify-content:center}.loops-explore-table .sub-table-menu{margin-right:10px;min-width:25px;position:relative}.loops-explore-table .sub-table-menu .count{color:#919da9;font-size:10px;margin-right:4px}.loops-explore-table .sub-table-menu .anticon{color:#919da9;cursor:pointer}.loops-explore-table .ant-table-filter-trigger:hover{background:none!important}.loops-explore-table .highlights{display:block;height:36px;line-height:36px;padding-left:6px;text-align:center;text-transform:uppercase;width:100%}.loops-explore-table .highlights.very-high{background-color:#ff4d4f}.loops-explore-table .highlights.low{background-color:#e3f7ef;color:#18bf7c}.loops-explore-table .highlights.medium{background-color:#fff1dd;color:#ef8b5a}.loops-explore-table .highlights.high{background-color:#ffe8eb;color:#e55e59}.loops-explore-table .highlights.very-low{background-color:#3bdab7}.loops-explore-table .highlights>div{align-items:center;display:flex;justify-content:center;width:100%}.loops-explore-table .ant-checkbox-inner{height:14px;width:14px}.loops-interactions .action-div{display:flex;width:100%}.loops-interactions .action-div a{flex:2}.loops-interactions .action-div .icon{border-right:1px solid #eee;font-size:16px;height:100%;position:absolute;right:0}.loops-interactions .action-div .icon svg{margin-right:5px}.loops-interactions .right-pane{font-size:11px;position:absolute;right:0;top:54px}.loops-interactions .right-pane .sorter{margin-left:96px}.loops-interactions .right-pane .sorter .field{margin-right:10px}.loops-interactions .right-pane .sorter svg{color:#b5bdc1}.loops-interactions .badge-header .ant-badge{cursor:pointer;position:relative}.loops-interactions .badge-header .ant-badge .marginright{padding-right:22px}.loops-interactions .badge-header .ant-badge .anticon{align-items:center;display:flex;height:18px;justify-content:center;position:absolute;right:13px;top:16px;width:18px;z-index:inherit}.loops-interactions .badge-header .ant-badge .anticon svg{color:#e55e59}.ant-dropdown-menu .item-row{border-bottom:.5px solid #e5e9f2;display:flex;font-size:12px;min-width:200px}.ant-dropdown-menu .item-row .anticon svg{color:#b5bdc1}.ant-dropdown-menu .item-row>span{align-items:center;display:flex;padding:2px 10px}.ant-dropdown-menu .item-row>span span:first-child{flex:2;padding-right:10px}.ant-dropdown-menu .item-row.minus>span{background:rgba(59,218,183,.03);border:.6px solid rgba(59,218,183,.3);border-radius:19px;box-sizing:border-box}.ant-dropdown-menu .item-row.minus,.ant-dropdown-menu .item-row:last-child{border-bottom:0}.columnSelectorMenu{left:32px;position:absolute;top:16px;z-index:1}.columnSelectorMenu .anticon{color:#999}.ant-dropdown-menu-title-content .search{background:#f0f3f4;border-radius:19px;padding:2px 8px;transform:matrix(1,0,0,1,0,0)}.grid-score-popup1.ant-popover,.grid-score-popup.ant-popover{width:320px}.grid-score-popup1 .ant-popover-inner-content,.grid-score-popup .ant-popover-inner-content{padding:0}.ant-popover-inner-content .metric-score .score-dot{background-color:#b5bdc1;border-radius:50%;display:inline-block;height:10px;margin-right:10px;width:10px}.ant-popover-inner-content .metric-score .dot-very-high-color{background-color:#ff4d4f}.ant-popover-inner-content .metric-score .dot-high-color{background-color:#e55e59}.ant-popover-inner-content .metric-score .dot-medium-color{background-color:#ffd500}.ant-popover-inner-content .metric-score .dot-low-color{background-color:#89e9d4}.ant-popover-inner-content .metric-score .dot-very-low-color{background-color:#3bdab7}.ant-popover-inner-content .overflow{height:10vh;overflow:scroll}.sub-items td,.sub-items th{color:#122d4e;font-size:12px;font-weight:400;padding:8px!important;width:30%}.sub-items th{text-transform:uppercase}.sub-items .metric{align-items:center;display:flex}.sub-items .metric span{background-color:#ffd500;border-radius:50%;color:#fff;height:28px;line-height:28px;text-align:center;width:28px}.sub-items .metric span.medium{background-color:#3bdab7}.sub-items .metric span.low{background-color:#ffd500}.sub-items .metric span.high{background-color:#e55e59}.loops-explore-table .dyna-row{position:relative;transform:scaleY(0);transition:transform .3s ease-out}.loops-explore-table .dyna-row td,.loops-explore-table .dyna-row td.ant-table-cell-row-hover{background:#fff!important}.loops-explore-table .dyna-row td.ant-table-cell-row-hover .expand-icon{display:block!important}.loops-explore-table .dyna-row td *{min-height:38px}.loops-explore-table .dyna-row:last-child{border-bottom:2px solid #ccc!important}.loops-explore-table .dyna-row.active{height:auto;transform:scaleY(1);transform-origin:top}.loops-explore-table .dyna-row .img-icon{align-items:center;background:#f3f3f3;border-radius:50%;display:flex;height:26px;justify-content:center;line-height:26px;width:26px}.loops-explore-table .dyna-row .img-icon img{width:15px}.loops-explore-table .dyna-row .img-icon.margin-left{margin-left:16px}.loops-explore-table .score-last-pinned .ant-table-cell-content{display:unset}.loops-explore-table .aggregate-count-block{align-items:center;display:flex}.loops-explore-table .aggregate-count-block .count-title{-webkit-line-clamp:1;-webkit-box-orient:vertical;color:#666;display:-webkit-box;font-size:10px;overflow:hidden;text-overflow:ellipsis;text-transform:uppercase}.loops-explore-table .aggregate-count-block .count{font-size:10px;font-weight:600;margin-left:3px}.action-menu li{font-size:12px!important}.action-menu li img{left:5px;position:relative;top:5px;width:10px}.actionMenuImageBlock{background-color:#f3f3f3;border-radius:50%;display:inline-block;height:20px;margin-right:5px;position:relative;width:20px}.actions-icon .anticon{vertical-align:-4px}.action-menu-img-icon img{background-color:#eee;border-radius:50%;height:20px;margin-right:5px;padding:4px;width:20px}.action-menu-img-icon .anticon{background-color:#eee;border-radius:50%;margin-right:5px;padding:5px}.action-menu-img-icon .anticon svg{height:13px;width:13px}.ant-dropdown-menu-item:hover .action-menu-img-icon .anticon,.ant-dropdown-menu-item:hover .action-menu-img-icon img{background-color:#dce0e6}.ui-card-body{font-size:13px}.channels{height:200px;overflow-y:auto}.uppercase{text-transform:uppercase}.center-icon{color:#e55e59;display:flex;justify-content:center}.score-popup-title{align-items:center;display:flex;justify-content:space-between}.loops-explore-table.ui-home-page-table .ant-table-tbody tr{border-right:1px solid #eee}.agent-score-table tr th,.saved-filter-table tr th{padding:10px 8px 7px}.analysis-explanation-table{height:calc(100vh - 135px)}.analysis-explanation-table:focus-visible{outline:none}.analysis-explanation-table thead{position:sticky;top:0;z-index:1}.analysis-explanation-table tr th{max-width:150px}.analysis-explanation-table tr th div{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.analysis-explanation-table tr td.analysis-explanation-customer-name a{display:table-cell;max-width:282px}.analysis-explanation-table .customer-name-wrapper{flex-wrap:nowrap}.analysis-explanation-table .customer-name-wrapper .customer-img-icon{align-items:center;background:#f3f3f3;border-radius:50%;display:flex;flex:0 0 21px;height:21px;justify-content:center;margin-right:6px;max-width:21px;width:21px}.analysis-explanation-table .customer-name-wrapper .customer-name{color:var(--link-color-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.analysis-explanation-table .customer-name-wrapper .customer-name a{color:var(--link-color-primary)}.actions-customer-agent-table{height:100%;max-height:335px;min-width:100px;overflow:auto}.actions-customer-agent-table::-webkit-scrollbar{width:4px}.effected-cutomer-list-scroll{height:12.5rem;overflow:auto}.effected-cutomer-list-scroll .ant-dropdown-menu{background-color:#f4f4f4}.effected-cutomer-list-scroll::-webkit-scrollbar{width:5px}.effected-cutomer-list-scroll a{color:#511bbd}.effected-cutomer-list-no-scroll .ant-dropdown-menu{background-color:#f4f4f4}.effected-cutomer-list-no-scroll a{color:#511bbd}.progress-bar{align-items:center;display:flex}.progress-bar .bar-title{color:#122d4e;font-size:12px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:62%}.table-kpi-tiles-block .drilldown-table-paginate{padding-right:10px}.table-kpi-tiles-block .drilldown-table-paginate .loops-pagination{position:unset}.score-dot{background-color:#b5bdc1;border-radius:50%;color:#fff;display:flex;height:22px;justify-content:center;width:25px}.ant-empty-image{display:none}.loops-explore-table .ant-table-tbody .summary-view-active,.loops-explore-table .ant-table-tbody .summary-view-active td{background-color:#ebebeb}.page-size-list{margin:0 10px}.page-size-list .anticon-edit,.page-size-list .page-size{color:var(--color-primary)!important;cursor:pointer}.grid-checkbox{text-align:center}.grid-checkbox .ant-checkbox+span{padding:0}.score-title{display:block;text-align:center;width:100%}.grid-actions-block{align-items:center;display:flex}.grid-actions-block .edit-icon{margin-right:6px}.grid-actions-block .edit-icon-color{color:rgba(0,0,0,.85)}